During last summer’s Big Conversation with residents, many people told KCC that they didn’t know who to give feedback to about bus services.
To make this clearer, they have launched a Bus Feedback Portal. It includes information about how to make a formal complaint or compliment about bus services and who to contact in the event that bus users experience problems.
It also includes a feedback form for residents to let them know about their experiences of using buses and the quality of service provided.
They will use the feedback to get a greater understanding of what types of problems bus users experience and to spot trends about the areas or on which services they arise. They will use this information to inform the bus operators through Quality Bus Partnerships and help improve things for bus users.
KCC is encouraging people to use the form to let them know about their experience of using buses and the quality of service provided. A link to the portal if provided below.